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No, once you tell us where you want us to take your order, a cost will be assigned depending on the location. Shipping will be free for purchases over $150,000.

We make local shipments throughout the country, and internationally. In the case of an international shipment, the customer must assume all transportation and customs costs.

In general, shipping takes between 3 and 7 business days after payment is credited. Delivery time may vary according to the conditions of the shipping company.

You can request an exchange up to 15 calendar days after making the purchase, we accept exchanges only for: 1) Size, 2) Color, 3) Reference

In this case you must contact us by phone or email and if the order has not yet been sent we will explain the procedure to follow.

We refrain from making exchanges if the products: 1) have been used and/or are dirty 2) have damage or wear, 3) an exchange has been made previously. 4) the product was a promotion

Please contact us at admin@lapetitemortstudio.com and we will change it for you.

Remember to check the packaging when you receive your order. If it is open or damaged, check the contents in the presence of the carrier. If the product is in poor condition, please make a note on the shipping guide and return it to the carrier.

If your order is incomplete, please make a note on the shipping guide to make a claim. In any of these cases, write to us at la-petite-mort@outlook.com so we can tell you what steps to follow.

Our customer service channels are as follows: admin@lapetitemortstudio.com +57 3012791794

If the product you purchased has any defect in seams, finishes, prints, and all care and washing recommendations have been met, and the warranty term offered has not expired, you must contact us at admin@lapetitemortstudio.com to send the product to the address indicated by our staff. The cost of shipping from Home to Store will be borne by the customer, La Petite Mort will be responsible for the cost of reshipping.

When contacting the store, you must fill out the “Warranty Request” form in order to respond to your request for warranty effectiveness. We will proceed in the terms and according to the rules established in Title III, Chapter I of Law 1480 of 2011 – Consumer Protection Statute and Decree 735 of 2013.

The product warranty is 30 days.

Once you have completed the warranty request, it will be analyzed by our quality department. Once the quality auditor has reviewed the product, the corresponding decision will be made in accordance with the regulations governing the matter.

The response to the warranty request will be made in writing within 15 business days from the time of the claim.

Once a repair or change is authorized or the quality auditor determines that your request has been denied, there is a time limit of 1 month to receive the product or make the change effective. After this period, LA PETITE MORT is not responsible.

The warranty does not apply if the defects are the result of:

Force majeure or unforeseeable circumstances.
The act of a third party.
Improper use of the goods by the consumer.
The consumer did not follow the instructions for use or maintenance indicated.